Returns & Exchanges
At Pooky, we want you to love your lighting as much as we do, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Whether the glow isn't quite right or you've changed your mind, we've made the restoration of your space simple and straightforward.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Carefully place the items in their original box with all protective internal packaging to ensure they arrive back at our warehouse safely.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of the box, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing